Business & Finance
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Median salary
$42,830
Typical range
$31k – $63k
Job outlook
See national outlook
AI exposure
Plan a path to Customer Service Representatives
Education
Typical entry: No degree required
Plan my path to this →Typical progression
Junior Customer Service Representatives
Entry / Junior
$30,690
~2 yrs to advance
Customer Service Representatives
Established
$42,830
~3 yrs to advance
Senior Customer Service Representatives
Senior
$52,780
Key skills
A typical day
- •Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- •Check to ensure that appropriate changes were made to resolve customers' problems.
- •Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- •Determine charges for services requested, collect deposits or payments, or arrange for billing.
Fields of study
Any field
Top colleges for Business & Finance
Explore all- University of Pennsylvania6% admit · $112,000 grad pay
- Massachusetts Institute of Technology4% admit · $124,000 grad pay
- Harvard University4% admit · $119,000 grad pay
- University of California, Berkeley11% admit · $97,000 grad pay
- New York University12% admit · $84,000 grad pay
Reputation-based selection; stats shown are outcome data per school.