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Business & Finance

Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Median salary

$44,660

Typical range

$34k – $62k

Job outlook

See national outlook

AI exposure

Plan a path to Order Clerks

Education

Typical entry: No degree required

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Typical progression

  1. Junior Order Clerks

    Entry / Junior

    $33,530

    ~2 yrs to advance

  2. Order Clerks

    Established

    $44,660

    ~3 yrs to advance

  3. Senior Order Clerks

    Senior

    $53,170

Key skills

A typical day

  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Recommend merchandise or services that will meet customers' needs.
  • Inspect outgoing work for compliance with customers' specifications.
  • Receive and respond to customer complaints.

Fields of study

Any field

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